Policies & Information
Everything you need to know — transparent, simple, and easy to understand.
Booking & Refunds
Appointment Deposit
A fixed deposit of GH₵100.00 is required for every hairstyle booking. This deposit confirms and secures your appointment and will be applied toward your final service cost.
The deposit is non-refundable if cancelled without at least 48 hours' prior notice.
📍 We encourage you to be sure of your availability before booking.
Refund Eligibility
Refunds may be issued under the following circumstances:
- Cancellations made with a minimum of 48 hours' notice
- Overpayments
- Duplicate payments (with valid proof)
Processing Time
To request a refund, please contact us. All approved refunds are processed within 48-72 hours via mobile money.
Shipping Policy
Processing Times
All orders require 3-6 business days for processing before they are shipped. Custom orders may require additional time.
Shipping & Delivery Options
- Domestic Delivery: Delivered within 24 hours after processing.
- Standard Shipping (Postage): 10 business days.
- Post Office Express: 5-7 business days.
- DHL Express: 3-5 business days.
Shipping Rates
- GhanaPost (0.8-1.0 kg): ~GH₵450
- DHL (0.5kg): ~GH₵650 (subject to change based on prevailing dollar rate)
Delivery Services
We use the following services for our deliveries:
- Yango, FedEx, and local delivery services
- Post Office (GhanaPost)
- DHL
Delivery Estimates
Delivery times begin after your order has been processed and shipped. You will receive a tracking number once your order ships.
Returns (Products)
Our Commitment
At Delabraids, we are committed to delivering the highest level of customer satisfaction. We maintain strict quality control standards to ensure every wig meets our premium quality expectations before reaching our customers.
Final Sale & Exchanges
Due to the nature of our products, all sales are final and we do not offer refunds. However, in rare cases where a customer receives the wrong item, exchanges may be considered under the following terms and conditions:
- All exchange requests must be made within 72 hours of receiving the product.
- Items must be unworn, unaltered, and in their original condition.
- Exchanges are only allowed for products of equal or lesser value. No refunds will be issued, and no remaining balance will be credited toward future purchases.
- Return shipping costs are the responsibility of the customer.
- We recommend using a courier service that provides delivery confirmation, as we are not liable for lost packages.
- All returned items must be received and inspected before an exchange is approved. We reserve the right to decline an exchange if these conditions are not met.
Privacy Policy
Our Commitment to Privacy
Delabraids is committed to protecting your privacy. Any information collected will be handled in accordance with the Data Protection Act 1998. We will never collect sensitive personal information without your consent.
Data Security & Usage
All customer information is kept secure and confidential and will only be used for the purposes of processing orders and preventing fraud.
Information We Collect
We collect information you provide directly to us such as name, email address, shipping address, and payment details. This information is used solely to process your orders and improve your shopping experience, in line with the Data Protection Act 1998.
Cookie Usage
Our website uses cookies to enhance your experience. You can choose to accept or decline cookies in your browser settings.
Your Rights
You have the right to access, update, or delete your personal information. You can also opt out of marketing communications at any time.
Terms & Conditions
Website Usage
By accessing and using our website, you agree to comply with these terms and conditions. Unauthorized use of this website may give rise to a claim for damages.
Product Descriptions
We strive to display accurate product information. However, we do not warrant that product descriptions or colors are accurate, complete, reliable, current, or error-free.
Payment Terms
Payment must be made at the time of placing your order. We accept various payment methods including credit cards, debit cards, and digital payment services.
Liability Disclaimer
DelaBraids shall not be liable for any damages of any kind arising from the use of this website, including but not limited to direct, indirect, punitive, or consequential damages.
Frequently Asked Questions
How long does shipping take?
Processing takes 3-6 business days. Once shipped: Domestic orders arrive within 24 hours. Standard shipping takes 10 business days. Express options (Post Office/DHL) range from 3-7 business days.
Can I cancel an order?
Yes, you can cancel your order within 24 hours of placing it. After this time, orders enter our processing phase and cannot be canceled.
How do I track my package?
Once your order ships, you will receive a tracking number from us. You can use this number on our website or the courier's website to track your package.
What braid lengths do you offer?
We offer various lengths including 12", 14", 16", 18", 20", 22", 24", 26", 28", and 30". Custom lengths may be available upon request.
What payment methods are accepted?
We accept all major credit cards, debit cards, mobile money, and digital payment services for your convenience.